Returns & Refunds


  • We offer a 30-day money back guarantee. If you have changed your mind and have not used your Zestee Blender, please return it within 30 days from your purchase date, and we will happily offer you a refund or replacement.
  • Subject to our obligations under Australian Consumer law, we do not offer any other refunds after this 30 day period.
  • We only offer refunds by the original payment method used to make the order.
  • Return postage costs are at the expense of the customer and non-refundable, unless you are returning the Zestee Blender under the terms of our Warranty.
  • Please do not send your purchased product back to us without contacting us beforehand and receiving authorisation for a return. Failure to obtain authorisation may result in your returned item not being processed.


    To be eligible for a return, the following Return Conditions apply:

    • The return must be made within 30 days from date of purchase.
    • The item must be in its original sale condition which is:
      • unused
      • in its original packaging
      • contain all parts (eg. USB cable, user manual).
    • The customer must provide a valid proof of purchase/receipt.

    Zestee reserves the right to reject returns beyond the return period limit, or items which do not meet the required Return Conditions.


    To initiate a return, please follow these steps:

    1. Send an email to with the subject “Returns”.

    2. Include your:

    • Name
    • Order number
    • Reason for return
    • Copy of proof of purchase/receipt.

    3. We will let you know if your return has been authorised and then provide you with our return address.

    4. When returning your item please take note of the following:

    • All items must be unused, in their original packaging and contain all parts.
    • Zestee does not cover the cost of return postage, this is at your expense and is non-refundable.
    • Make sure all returned items are well packaged to avoid any damage whilst in transit.
    • Use a trackable postage service to ensure your items reach us safely. We cannot guarantee that we will receive your returned items and do not take responsibility for items lost or damaged during transit. If the package does not reach us safely we will not be able to process your return.


    • If you receive an item which you believe is faulty, please contact us as soon as possible at and provide us with the following information:
      • Your name
      • Order number
      • Proof of purchase/receipt
      • Photo/video illustrating the fault
      • Description of the fault
      • The more detail you can provide helps us to investigate your claim quickly and thoroughly.
    • Your item may need to be returned to Zestee so it can be inspected and assessed. We will advise once we have been contacted by you and have reviewed the issue. We will then confirm whether the Blender should be returned. Zestee does not cover the cost of return postage unless the product has been inspected and deemed faulty by Zestee.
    • If the item is deemed to be faulty, then you will be:
      • provided with an exchange or refund in accordance with our Warranty Terms; and
      • a postage paid service for any faulty or warranty related Blenders or otherwise reimbursed as advised at the time of contact with Zestee and prior to return.


    • We make sure all items are intact upon dispatch but understand that on occasion items may be damaged while in transit.
    • Contact us via email at and include the following information:
      • Your name
      • Order number
      • Proof of purchase/receipt
      • Photo of the damage
      • Description of the damage
    • We will then get back to you with an appropriate solution.


    • Once your return is received, we will send you an email to notify you that we have received your returned item.
    • Zestee will assess and inspect the returned item.
    • Once this is completed, we will notify you via email of the approval or rejection of your refund based on these terms.
    • Once approved, your refund will be processed and credited to the original payment method used to make the order within 10 business days.


    • It is the customers responsibility to ensure their returned items meet our Return Conditions as specified within the “To Be Eligible for a Return” section on this page.
    • We are not able to accept items that appear to have been used, opened, missing components or are not in original condition.
    • We are not able to accept items after 30 days from your purchase date.
    • If a return is received and not approved, we will notify you via email and provide details for the rejection.
    • You will be given the option to pay for the item to be returned to you at a re-delivery fee of $15.


    Please note it can take up to 10 business days before you receive your refund. If you have not received your refund after this time, send us an email at and we will be happy to assist.


    Unfortunately, we do not offer exchanges. We only offer refunds in accordance with these terms.


    Once your order has been placed we are unable to cancel it or make any changes. Please ensure you review all details before completing the checkout process. We offer a refund for change of mind if the item is unused and returned to us in accordance with these terms.